Data Retention & Deletion

VetLogic Pro retains information according to the type of information, purpose of processing, contractual obligations, customer instructions, security requirements, and applicable law.

Customer Data is generally maintained while the applicable organization maintains an active account or as otherwise provided in the organization’s agreement with VetLogic Pro.

Following account termination, Customer Data may remain available for a limited period to permit authorized export or recovery before being scheduled for deletion, subject to applicable contractual terms.

Information may remain in encrypted backups for a limited period until backups rotate or expire.

VetLogic Pro may retain limited information after account deletion where reasonably necessary for:

• legal compliance;
• fraud prevention;
• security investigations;
• dispute resolution;
• enforcement of agreements;
• financial and tax records;
• audit records; and
• establishment or defense of legal claims.

Deletion from active systems does not necessarily result in instantaneous deletion from disaster-recovery or backup systems.

Specific retention periods will be documented internally and reflected here once the production retention schedule is finalized.

VetLogic Pro is an independent software provider. VetLogic Pro is not affiliated with, endorsed by, sponsored by, or operated by the U.S. Department of Veterans Affairs or any other government agency. VetLogic Pro does not make benefit determinations or guarantee the outcome of any veteran's claim.